Frequently Asked Questions

Your driver will be waiting for you with a name sign at the baggage claim exit of Terminal 1 or 2 at Nice Côte d'Azur Airport.

We track your flight in real-time to ensure we're present upon your arrival, even in case of delay or early arrival.

• ✅ Personalized welcome with name sign
• ✅ Assistance with your luggage
• ✅ Vehicle parked in immediate proximity
• ✅ Direct journey to your destination

No worries! We track your flight in real-time thanks to our automatic tracking system.

The driver automatically adjusts the pick-up time at no extra charge, whether your flight is delayed or early.

• ✅ Real-time flight tracking
• ✅ Automatic pick-up time adjustment
• ✅ No extra charge for delays
• ✅ SMS communication if necessary

💡 Tip: Provide your flight number when booking for optimal tracking.

Yes, absolutely! Upon request when booking, we provide free seats adapted for your children.

Available equipment:

• ✅ Baby seat (0-13 kg / 0-15 months)
• ✅ Car seat (9-18 kg / 9 months - 4 years)
• ✅ Booster (15-36 kg / 4-12 years)

💡 Important: Specify your child's age and weight when booking so we can prepare the appropriate seat.

We primarily operate high-end electric vehicles for silent comfort and an eco-responsible approach.

Vehicle features:

• ⚡ 100% electric (zero emission)
• 🔇 Absolute silence for a peaceful journey
• 📱 Free Wi-Fi on board
• ❄️ Air conditioning / Heating
• 🧳 Large trunk (up to 4 suitcases)
• 👥 Capacity: 4 passengers comfortably
• 💺 Premium leather seats
• 🔌 USB ports to charge your devices

🌿 Environmental commitment: By choosing MMG VTC, you help reduce the carbon footprint of your travels.

Our rates are fixed and announced in advance. The price you see when booking is the final price you pay.

No extra charge for:

• ✅ Luggage (up to 4 suitcases)
• ✅ Traffic jams or detours
• ✅ Flight delays (airport transfers)
• ✅ Baby seats or boosters
• ✅ Reasonable waiting time (15 min)

Possible supplements:

• 🌙 Night (11pm-6am): +20%
• ⏱️ Extended wait (beyond 15 min): €1/min
• 🎉 Public holidays: +15%

💡 Total transparency: Use our price estimator to know the exact fare for your journey.

We accept several payment methods for your convenience:

• 💳 Credit card (Visa, Mastercard, American Express)
• 📱 Apple Pay and Google Pay
• 🌐 Secure online payment via Stripe
• 💵 Cash (on board the vehicle)

🔒 Security: All online payments are secured by Stripe (PCI DSS Level 1 certification).

We recommend booking at least 24 hours in advance to guarantee availability, but we also accept last-minute bookings subject to availability.

Booking deadlines:

• ✅ Advance booking (24h+): Guaranteed availability
• ⚡ Express booking (2-24h): Subject to availability
• 🚨 Immediate booking (less than 2h): Contact us by phone at +33 6 23 17 13 21

💡 Tip: For airport transfers and special events, book as early as possible.

Yes, you can cancel or modify your booking according to the following conditions:

Cancellation:

• ✅ More than 24h before: Free cancellation, full refund
• ⚠️ Between 12h and 24h before: 50% cancellation fee
• ❌ Less than 12h before: No refund

Modification:

• ✅ More than 12h before: Free modification (date, time, destination)
• ⚠️ Less than 12h before: Subject to availability, possible supplement

📞 Contact: To cancel or modify, contact us by phone at +33 6 23 17 13 21 or by email at mmgvtc06@gmail.com